Introduction

At Zaitoon Pharmacy, your privacy is extremely important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit or make a purchase from our website, or use our services in-store or online.

By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

Information We Collect

We collect different types of information to ensure we can provide you with the best service possible:

1. Personal Information

When you make a purchase or attempt to make a purchase, sign up for our newsletter, create an account, or contact us, we may collect:

• Name
• Email address
• Phone number
• Billing and shipping addresses
• Order details & transaction information

2. Health or Prescription Data

If you use our pharmacy services, we may collect information related to prescriptions, medications, or health profiles, in accordance with UAE pharmacy laws.

3. Payment Details

Payment data is processed securely by trusted payment processors. We do not store your complete card details on our servers.

4. Website Usage Data

We automatically collect certain information about your device and browsing patterns, such as:

• IP address
• Browser type & version
• Pages viewed & time spent
• Device identifiers & cookies

This helps us improve our website experience.

How We Use Your Information

We use your data to:

• Process and fulfill your orders, including shipping and confirmations
• Communicate with you about your orders, questions, or promotional offers
• Provide pharmacy services, including prescription management and reminders
• Improve our website and services through analytics
• Prevent fraud and ensure security on our platforms
• Comply with legal obligations, including UAE healthcare regulations

How We Share Your Information

We respect your privacy and will never sell your personal data. However, we may share your data with:

• Trusted service providers (payment gateways, delivery partners, IT support) under strict confidentiality
• Regulatory bodies, if required by UAE law for prescriptions or health-related compliance
• Marketing partners, only with your explicit consent (for example, to send you newsletters)

Data Protection & Security

We take strong measures to protect your personal data, including:

• Secure servers & encryption technologies (SSL)
• Firewalls & regular security audits
• Restricted employee access to your data

While no system is 100% secure, we strive to protect your information to the highest standards.

Cookies & Tracking

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and support marketing campaigns.
You can control cookies through your browser settings.

Your Rights & Choices

You have the right to:

• Access, update, or delete your personal data
• Opt out of marketing emails at any time
• Request a copy of your personal data we hold

To exercise these rights, please contact us at admin@zaitoonpharmacy.com

Children’s Privacy

We do not knowingly collect personal data from children under 18 without parental consent. If we discover this, we will delete the data promptly.

Updates To This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or UAE regulations.
The latest version will always be posted on our website with an updated effective date.

Contact Us

For any questions about this Privacy Policy or how we handle your data, please contact us:

 Email: admin@zaitoonpharmacy.com
 Phone: +971 56 686 1337
 Address: Zaitoon Pharmacy, Ajman, UAE

✅ Your trust matters.
Thank you for choosing Zaitoon Pharmacy. We’re dedicated to protecting your privacy and serving you with transparency and care.