Terms & Conditions

1. Introduction

Welcome to Zaitoon Pharmacy. These Terms & Conditions (“Terms”) govern your use of our website and services. By accessing or using our website or purchasing products from us, you agree to be bound by these Terms.
If you do not agree, please do not use our website.

2. Eligibility

By using our website, you confirm that you:

• Are at least 18 years old, or have consent from a parent or legal guardian.
• Have the legal capacity to enter into a binding contract under UAE law.

3. Use of Website & Services

You agree to use our website only for lawful purposes. You must not:

• Commit or encourage a criminal offense.
• Transmit or distribute a virus or any malicious material.
• Hack into the website or corrupt data.
• Violate the rights of any other person.

4. Medical Disclaimer

• Information on this website is for general information only and is not a substitute for medical advice from a qualified healthcare professional.
• Always consult a licensed pharmacist or doctor regarding any medical or pharmaceutical concerns.
• Products sold (including medicines, supplements, or devices) are subject to UAE health authority guidelines.

5. Orders, Pricing & Payment

• All orders are subject to acceptance and availability.
• We reserve the right to refuse or cancel an order at our discretion.
• Prices are listed in AED and include VAT unless stated otherwise.
• Payment must be made using our approved payment methods. We do not store full credit card details on our servers.

6. Shipping & Delivery

• We aim to deliver within the estimated timeframes shown, but delays may occur due to circumstances beyond our control.
• Delivery charges, where applicable, will be clearly displayed at checkout.
• Title and risk of products pass to you upon delivery.

7. Returns & Refunds

Our detailed Return & Refund Policy is available on our website.
In summary:

• Eligible products can be returned or exchanged within the allowed time frame if they meet our policy criteria.
• Certain items such as opened medication, personal care items, and perishable goods are not eligible for return.

8. Promotions & Vouchers

• Promotional codes or vouchers are subject to their own terms.
• Only one promotion can be applied per order unless otherwise stated.
• We reserve the right to withdraw or modify promotions at any time.

9. Intellectual Property

All content on our website (including text, logos, images, and software) is the property of Zaitoon Pharmacy or its licensors and protected under UAE and international laws.
You may not copy, distribute, or exploit any content without our express written consent.

10. Limitation of Liability

• We strive to ensure that the website content is accurate. However, we do not guarantee that all information is error-free or current.
• To the fullest extent permitted by UAE law, we disclaim all liability for any direct, indirect, or consequential loss arising from your use of our site or services.

11. Privacy

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect and handle your personal data.

12. Changes to Terms

We may update these terms at any time. Changes take effect when posted on our website. Continued use of our website indicates acceptance of the updated terms.

13. Governing Law & Jurisdiction

These Terms are governed by the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts in Ajman, UAE.

14. Contact Us

For any questions about these terms, please contact us:

Email: admin@zaitoonpharmacy.ae
Phone: +971 56 686 1337
Address: Zaitoon Pharmacy, Ajman, UAE

✅ Thank you for shopping with Zaitoon Pharmacy.
We look forward to serving you and building your trust through safe, secure, and customer-focused experiences.